At Boçea, your satisfaction is our priority. For hygiene reasons, returns are only accepted at the time of delivery — you must hand the item back to the courier on the same day it arrives.

• Items must be unworn, unused, and in their original packaging.
• You are only responsible for delivery or shipping fees.

  
  

 

Inside Jordan

• Returns are accepted only at delivery, when the courier is at your doorstep.
• Refunds to Visa/Mastercard take up to 10 business days, excluding delivery fees.

 

Outside Jordan

• Returns are accepted only at delivery, when the courier is at your doorstep.
• Refunds are processed within 10 business days, excluding shipping costs.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.